Navigating the nuances of auto bids and customer scheduling can sometimes lead to confusion. Here's a detailed breakdown to help you understand and manage these issues effectively:
Key Points to Understand
Auto Bid Mechanism: Auto bid allows you to automatically place bids on projects within your service area based on a preset rate.
Common Issues and Solutions
Unexpected Rate Changes:
Previous Settings: If you see a different rate than expected, it may be due to a bid placed with an old rate before you updated your auto bid settings.
Price Lock: Once a bid is placed, the price at that moment is locked in. Changes in your auto-bid settings do not affect previously placed bids.
Customer Not Scheduled:
Check Updates: Ensure your app is up to date to avoid glitches that might prevent new customers from showing up in your schedule.
Manual Addition: If a customer does not appear automatically, you may need to add them to your schedule manually.
Step-by-Step Guide to Managing Auto Bids
Review Your Auto Bid Settings:
Regularly check and update your auto-bid settings to reflect your current pricing strategy.
Navigate to the auto-bid section under your account settings to make adjustments.
Confirm Bid Details:
After winning a bid, verify the details, including the price and the service date.
Check the ‘Notifications’ section for any discrepancies between the bid price and your current settings.
Add Customer to Schedule:
If the new customer isn’t added automatically, manually input the job into your schedule.
Ensure that all job details, including date and services, are correctly entered.
Communicate with Your Customer:
Send a confirmation message to the customer discussing the job details and confirming the schedule.
Address any discrepancies in rates or scheduling promptly to maintain customer satisfaction.
Monitor Your Bid Limits:
Be aware that you have a limited number of auto bid cancellations per year.
Use cancellations sparingly to avoid reaching your limit and potentially missing out on valuable opportunities.
Troubleshooting Tips
Update the App: Ensure you have the latest version of the GreenPal app installed to avoid technical issues.
Contact Support: If discrepancies continue or you encounter technical issues, contact GreenPal support for assistance.
Need Further Assistance?
If these steps do not resolve your issue or you need more specific guidance, consider reaching out to GreenPal customer support. They can provide additional insights and personalized assistance to ensure your auto bidding process runs smoothly.