When using the GreenPal platform, you might sometimes find yourself needing to change the date of a service after winning a bid, or facing issues with completing the service in the app because it's "too early" according to the schedule.
Here’s how to handle these challenges efficiently, ensuring you can adjust service dates and complete jobs without hitches.
Adjusting Service Dates
Communicate with Your Client: Always discuss date changes directly with your client to ensure they're on board with the new schedule.
Using the App or Website: If the GreenPal app is giving you trouble, try accessing your dashboard through the website. This might offer more flexibility or additional options for handling scheduling issues.
Modify the Schedule: Navigate to the client's profile and look for the option to modify the schedule. This should allow you to set a new date without creating conflicts.
Avoid Double Booking: Before setting a new date, ensure to clear any previously scheduled services for that client to prevent the system from marking it as a double booking.
Cancel and Reschedule: If necessary, you might need to cancel the existing service and then reschedule it for the new date. Remember to do this early in the day to prevent the service from rolling over to the following day.
Completing Services Early
Sometimes, you might find yourself ready to mow a lawn earlier than scheduled. If the homeowner agrees to an earlier service but the app restricts you because it's "too early," here’s what you can do:
Inform your Client: Communicate with your client about the app's restrictions and agree on a service time that aligns with what the app permits.
Proceed with the Service: If the homeowner is okay with it, complete the service on the agreed-upon day, even if it means the app will charge them a couple of days later.
Document Your Service: Always take photos of the completed job as proof of service in case of any disputes or issues with the platform.
Using Direct Links
If regular scheduling via the app or website is problematic, consider using a direct share link from your GreenPal profile. This link can be sent to your client to schedule directly with you, reducing competition and bypassing some app-related issues.
Need Further Assistance?
If you encounter persistent issues or have specific questions about using the GreenPal app, don't hesitate to contact GreenPal support for more detailed guidance or to report bugs that may be affecting your service delivery.