Have you ever set up a service with your new client for the next day, only to wake up and find they're not on your schedule until much later? You're not alone. This can be confusing and may make you wonder if there's an issue with your app or if the client canceled without notice.
What Might Be Happening
It's possible that your clients are not canceling their appointments. Instead, they might be trying to add more dates to their service schedule and inadvertently changing their start date. This common mistake can lead to confusion on both ends.
Step-by-Step Solution
Check Your Notifications: Always check your email or app notifications first. GreenPal sends an email if your client cancels. If there’s no cancellation notice, the service is likely still expected.
Communicate with Your Client: If you notice a sudden change in the service date, reach out to your client directly. A quick conversation can clarify whether they intended to reschedule or if it was a mistake while managing their booking.
Assist with Setup: If your client is new to GreenPal, they might need help understanding how to correctly set service dates. Offering to guide them through the scheduling process can prevent future issues and build a better client relationship.
Document the Issue: If this issue keeps happening, take screenshots of the schedule changes and share them with GreenPal's support team. They can check if there’s a technical problem with your client's account or the app itself.
Need Further Assistance?
If you encounter persistent scheduling issues or any other concerns, don't hesitate to contact GreenPal's support. We're here to ensure your experience is smooth and your business thrives on our platform. Your success is our priority!