Managing appointments and maintaining a good reliability rating on GreenPal can sometimes be tricky, especially when unexpected changes occur.
Here’s a simple guide on how to handle situations when you complete a job late in the day and need to reschedule future appointments beyond the usual time frame allowed by the app.
Dealing with Late-Day Job Completion
If you finish a job late in the day but still within the correct day, you shouldn't receive a reliability hit if the job is marked complete by midnight of the appointment day. If you see a deduction in your reliability score:
Review the Completion Time: Ensure the job was indeed marked complete before midnight.
Contact Support: If there was an error, reach out to GreenPal customer support to explain the situation and request a correction for the reliability hit.
Rescheduling Appointments Beyond the Default Time Frame
When a client requests to push an appointment further out than the app allows:
Communicate with the Client: Confirm the new date they are requesting and ensure both parties are clear about the new schedule.
Manually Adjust the Appointment: While the app may not allow far future rescheduling directly, you can:
Cancel the current appointment.
Create a new one-time appointment for the date agreed upon with the client.
When Changes Aren't Reflected
If the app doesn’t allow you to make these changes or the adjustments don’t seem to reflect:
Manual Override: Sometimes, manual intervention from GreenPal's support may be necessary. Contact them with specific details of the issue.
Documentation: Keep a record of all communications with your client regarding rescheduling to provide evidence in case of disputes over reliability ratings.
Need Further Assistance?
If these steps don’t resolve your issues or if you find the app's limitations too restricting for unique scenarios like yours, reaching out for further assistance through GreenPal’s support system is the best way forward.
They can provide more tailored advice and potentially adjust features to better suit vendor needs.
By taking these steps, you can better manage your scheduling and reliability score, ensuring that both you and your clients have a satisfactory experience with GreenPal.