Receiving notifications about dropping performance ratings can be unsettling, especially when you're diligently working and keeping up with your schedule. Here's a simple guide on how to address these alerts and maintain a good rating on GreenPal.
Understanding the Alerts
Purpose of Alerts
These notifications are meant to remind you to complete and upload details of your appointments. This ensures that your performance ratings remain high and reflects your reliability.
Why Ratings Might Drop
Ratings can drop if appointments are marked complete after the scheduled day or close to midnight of the appointment day. It's crucial to update the job status on time to avoid this.
Steps to Manage and Correct Ratings
1.) Complete Jobs On Time
Ensure that you complete all jobs by the appointment day and ideally before the evening to avoid any last-minute issues.
2.) Update Immediately
Once a job is completed, update the status in the GreenPal app immediately. Delaying this update can lead to decreased ratings.
3.) Communicate with Your Clients
If there’s a need to reschedule, communicate this with your client directly and make sure they update the appointment day if necessary. This can prevent misunderstandings and unexpected drops in your ratings.
4.) Review the Vendor Handbook
The GreenPal Vendor Handbook contains detailed information about how ratings are calculated and how to maintain them. Reviewing this can provide you with additional insights and tips.
5.) Dealing with Inaccuracies
If you believe there’s an error with your rating, reach out to GreenPal support with specific details and any relevant screenshots. They can help clarify issues and correct any errors in your ratings.
Need Further Assistance?
If you continue to face issues or need more detailed guidance, don't hesitate to contact GreenPal’s support team. They are there to help you navigate these challenges and ensure your experience as a vendor is as smooth as possible.