One of the best ways to grow your lawn care business on GreenPal is to ensure you service your customers on the dates they request. Here’s why meeting your scheduled dates is crucial:
Why Meeting Scheduled Dates Matters
Increase Repeat Business: Meeting your clients' initial service date doubles the chances that your customers will book regular services. If you delay their first service, they might not come back or leave a positive review.
Boost Your Reliability Rating: Servicing on the requested dates directly improves your reliability rating, which tells potential customers how dependable you are.
How to Handle Rescheduling
Sometimes, you might need to reschedule. Here’s how to do it without hurting your reliability:
Limited Flexibility: You have a one-day flexibility to reschedule with your GreenPal account — either the day before or after the original date without needing customer approval.
Update via App: Always use the GreenPal app to reschedule. This sends an automatic email to your customers, keeping them informed.
Pro Tip
Reschedule only when absolutely necessary. Sticking to the original date or within the one-day flexibility period is often easier and more effective in maintaining a high-reliability rating.
What Happens If You Need More Flexibility?
If changes need to be more than one day off the scheduled date, you must get customer approval:
Getting Customer Approval
Notify Your Customer: Send a text and an email asking for approval of the new date.
Customer Confirmation: The customer must log into GreenPal and approve the change for it to update in your dashboard.
The Impact of Proper Scheduling
Meeting your scheduled dates satisfies your customers and significantly boosts your reliability rating. This can lead to more ongoing services and better reviews, which help attract more customers.
Managing Exceptions
What if there's a need for a completely different schedule due to unexpected changes like weather?
Get Approval: Always confirm any new schedules with your customer via phone or text.
Update the Schedule: Once approved, cancel the old appointment and set up the new schedule using the 'Setup Recurring Service' button in the app.
Conclusion: Why This Matters
Consistently hitting your scheduled dates builds a positive reputation on GreenPal, enhancing your reliability rating and attracting more customers. It's like a snowball effect: more reliability leads to more customers, which leads to more reviews and even more customers.
Need Further Assistance?
If you have any questions about scheduling or need help with specific issues, our support team is here to assist you.