Have you ever wondered if your customers can change their star rating after they've left it? Well, they certainly can, and it's a straightforward process! Sometimes mistakes happen, and a customer might accidentally leave a lower rating than intended. Here’s how they can fix it
Step-by-Step Guide to Updating a Star Rating:
Log In: Customers need to start by logging into their GreenPal account.
Navigate to Reviews: Once logged in, they should click on ‘My GreenPal’ which can be found in the menu.
Edit Review: In the ‘My GreenPal’ section, they will see an option to view their past reviews. Here, they can select the review they want to change and edit it to reflect the correct star rating.
Encourage Communication: It's always a good idea to encourage your customers to double-check their reviews and ratings. If they mention a mistake, guide them through the above steps to ensure their feedback accurately reflects their experience.
Need Further Assistance?
If you or your customers need more help with updating a review or any other inquiries, don't hesitate to contact GreenPal’s support team. They're ready to assist you with any questions you might have!