When you win a job on GreenPal from an older bid you placed and find out the grass is taller than usual, it’s important to handle the situation carefully to maintain a good relationship with your customer and ensure you’re paid fairly for your work.
Here’s a step-by-step guide to help you manage these situations effectively:
Step 1: Assess the Situation
Before you do anything, you can visit your client's property to see the condition of the lawn. Giving a fair price is hard without seeing how much extra work is needed.
Step 2: Communicate Clearly
Explain to your customer why your original bid might not cover the current state of their lawn. Be transparent about the reasons for any additional charges.
Step 3: Agree on the new Price Before Starting
Make sure your customer agrees to the new price before you start mowing. This prevents misunderstandings and ensures both parties are satisfied.
Step 4: Update the Bid
Once you have an agreement, update the pricing details in your GreenPal account. This ensures that everything is transparent and documented.
Need Further Assistance?
If you’re unsure about how to proceed or need help with adjusting your bids on GreenPal, don’t hesitate to reach out for support. Remember, clearing up any uncertainties beforehand is always better than facing disputes with your client later.