Navigating customer relocations in the GreenPal system can sometimes lead to confusion, especially when previous customers move and attempt to rehire your services. If a valued customer moves and you find yourself not appearing in their new bid requests, here’s how you can ensure continuity of service and retain your client on the GreenPal platform.
Step 1: Confirm the Address Update
Firstly, ensure your customer has updated their address in their GreenPal account. An outdated address can lead to requests being sent to vendors near their old location, not the new one.
Step 2: Direct Communication
Encourage your customer to directly request a quote from you for their new address. This can be done by sharing your unique GreenPal vendor link with them. This link allows them to connect directly with you, bypassing the competitive bidding process.
Step 3: Monitor Your Notifications
Stay vigilant for any new bid notifications in the area of your customer’s new address. The platform’s settings may sometimes not alert you to opportunities right away due to specific filtering or notification settings.
Step 4: Use GreenPal’s Direct Link Feature
As suggested, providing your specific GreenPal profile link to the customer can streamline the process. This ensures that they can directly access your services without interference from other bids. This is particularly useful in maintaining a seamless service transition when customers relocate.
Need Further Assistance?
If you continue to face issues with reconnecting with a relocated customer or have further questions about managing your bids and notifications on GreenPal, please reach out through the GreenPal help center or contact support for personalized assistance.