Ever wonder how top GreenPal vendors consistently earn over $100,000 per year? The key is building a base of loyal, repeat customers. Here's how you can follow their lead and grow your lawn care business to new heights with GreenPal.
Building Repeat Business
Engage Your Customers
After you complete a lawn care job:
Follow-up: Send a quick email or text to your customers asking if they were satisfied with your work.
Suggest Recurring Service: Ask if they would like to book ongoing services with you through GreenPal.
Set Up Recurring Services Easily
Once your customer agrees to ongoing service:
Access Their Profile: In your GreenPal app, go to your customer list, select the customer’s name, and click the blue "Setup Recurring Service" button.
Choose Service Frequency: You can set the service to occur weekly, every two weeks, or every ten days based on what your customer prefers.
Utilizing the Cold List
Each week, GreenPal sends you a "Cold List"—a list of customers who don’t have upcoming appointments scheduled.
How to Use the Cold List
Review Your List: Check your weekly Cold List to identify customers who might need more services.
Reach Out: Contact these customers to offer additional appointments. A simple text message can often be enough to get a conversation started.
Book More Jobs: Once a customer agrees to more services, set them up directly from your dashboard.
Key Tips for Success
Prompt Follow-Up: Always check in with your customers after the first service to ensure they’re happy and to discuss ongoing needs.
Attention to Detail: Pay close attention to the Cold List and proactively reach out to customers who might need more of your services.
Stay on Platform: Remember, all clients obtained through GreenPal should stay on the platform to ensure compliance with GreenPal’s guidelines and to keep your account in good standing.
Need Further Assistance?
If you need help setting up your profile, understanding how to use the Cold List, or any other features of GreenPal, our support team is here to help. Reach out for personalized assistance to make the most out of your opportunities on GreenPal.