When you arrive at your new client's home and find their grass over 10 inches tall, you have a few options to consider
What to Do with Tall Grass
Communicate with Your Customer: Before you start mowing, contact your customer via email, call, or text. Explain that the lawn is taller than usual and discuss any additional charges for the extra work needed.
Agree on the Price: If the customer agrees to the extra charge, you can add this to their bill when you complete the work.
Option to Cancel: If your customer doesn't agree to the extra cost, you have the right to cancel the appointment. You can then requote them at a new price that covers the additional work needed to get their yard under control.
Using the Add-On Cost Feature
The Add-On Cost feature in the GreenPal app is a powerful tool that allows you to charge for additional lawn care services.
How to Use the Add-On Feature
Add Extra Services: You can use this feature to add charges for various services such as gutter cleaning, snow removal, or turf seeding. It's also useful for additional tasks like weed removal, shrub maintenance, or leaf clean-up.
Pro Tip
Always follow up after your first mowing service. Send an email to your customers asking them to schedule more visits or to approve setting up ongoing services through your GreenPal dashboard. The GreenPal system will also send follow-up emails to help secure more bookings.
Managing Unresponsive Customers
If your customer does not respond to your messages about additional charges or services:
Steps to Take with Unresponsive Customers
Cancel with Notice: You can cancel the appointment and update the service price to reflect the extra work needed for the first mowing. Make sure to explain the reason for the cancellation and the new price in the GreenPal app.
Communicate Changes: The app will notify your customer about the change. If they approve the new price, it will be updated in your schedule at the rate for the first mowing and ongoing services at your regular rate.
Important Reminders
Prompt Communication: Always try to resolve issues before the client's appointment is delayed by more than 48 hours. Late resolutions can lead to your account being locked out.
Approval is Key: Never bill for additional work without your client's approval. Unauthorized charges can lead to your account being suspended.
Need Further Assistance?
Successfully managing overgrown yards and additional services can significantly boost your earnings on GreenPal.
Remember, about 20-30% of top lawn care services revenue comes from these upsells and add-ons.
Our support team is ready to assist you if you have any questions or need help navigating these situations.
Reach out for guidance to ensure you maximize your earnings while maintaining great relationships with your GreenPal clients.