Welcome to the exciting part of your GreenPal experience—getting paid and building a positive reputation through great reviews! Let's dive into how this works and how you can ensure a smooth payment process and earn rave reviews from your customers.
The Payment Process on GreenPal
Step-by-Step Guide to Getting Paid
Complete the Work: After you finish your lawn service, take a high-quality photo of your work. This photo is not just for your records but is also sent to your client for approval. Additionally, it's added to your profile's work history, which future clients can view.
Check Your Appointments: Go to the 'Completed' tab in your appointments list on the GreenPal app to confirm that your task is listed as completed. This confirms that you have successfully completed your customer's appointment.
Customer Approval and Payment: Your customer has 48 hours to review the work. If they approve, they can pay immediately through their account and send you their payment to your Stripe account. If they don't take any action, your Stripe account will automatically process the payment after 24 hours using the customer's card on file with your Stripe account.
GreenPal does not process any payments or store any card info, that is handled by your Stripe account.
Why This Matters
This streamlined process means you don’t have to worry about invoices or delayed payments. As long as your client is satisfied and their payment method is valid, you'll get paid like clockwork.
Building Trust and Accelerating Payments
Initial Payment Timeline
When you're new to Stripe and GreenPal, it takes about five business days after your customer's card is billed for funds to be deposited into your bank. However, as you complete more transactions and build trust, this time can decrease to just two business days.
How to Speed Up the Payment Process
Follow Up with Your Client: After completing the work, reach out to your client to confirm their satisfaction. Ask them to log in to GreenPal to approve the payment and leave a review.
Impact of Reviews: Positive reviews enhance your reputation and encourage faster payments and repeat business.
Managing Your Stripe Account
Accessing Your Funds
Check Your Stripe Dashboard: Log into your Stripe account to view your transactions and manage refunds if necessary. While you can use the mobile app for some actions, a desktop or laptop provides full access to all features.
Why Use a Desktop?
Managing your financial transactions on a larger screen can help you better understand your cash flow and handle administrative tasks more efficiently.
Importance of Reviews
Asking for Reviews
After completing a job, sending a polite email to ask for a customer review can significantly impact your success on GreenPal. More positive reviews lead to a higher reliability rating, making it easier to attract new customers.
Snowball Effect
More Reviews: Leads to more trust from potential customers.
Higher Reliability Rating: Makes it easier to win new bids.
More Customers: Increases your chance of more reviews and repeat business.
Need Further Assistance?
If you have any questions about getting paid, managing your reviews, or using your Stripe account, our support team is here to help. Reach out to us anytime for assistance, and we'll make sure you have all the tools you need to succeed on GreenPal.