When you take on a new lawn through GreenPal, edging can sometimes become a topic of discussion, especially with overgrown lawns. Here’s a straightforward guide on how to handle edging services, set clear expectations with your customers, and manage overgrown lawns effectively.
What Does Edging Involve?
Edging is the process of defining the boundaries between a lawn and the adjacent surfaces (like sidewalks, driveways, and garden beds) to create a neat, clean look. It involves cutting the grass edges to ensure they are straight and tidy.
Handling Overgrown Edges
For lawns that haven't been maintained regularly, you might find that the edges are severely overgrown. Here’s how to approach these situations:
Assess the Situation: Look at the condition of the lawn’s edges. If they are overgrown beyond the typical scope of a basic mowing and edging service, you might need to consider additional work.
Communicate with Your Client: Before starting your work, talk to your client about the state of their lawn. Explain that overgrown edges require more time and resources to manage properly.
Discuss Additional Charges: If the edges require significant cleanup, discuss the possibility of an upcharge to cover the extra work. Be clear about what this extra work will entail and why it is necessary.
Set Expectations: Sometimes, bringing edges under control can take several sessions. Make sure your client understands this and agrees to a maintenance schedule that will gradually improve their lawn’s appearance.
Regular Maintenance
Once the initial heavy lifting is done to restore overgrown edges:
Regular Edging: Include regular edging in your routine service to prevent the lawn from returning to its previous overgrown state.
Clear Communication: Keep your clients informed about what your service includes and how often you recommend edging to keep their lawn looking its best.
Need Further Assistance?
If you’re unsure about handling a specific situation or need more advice on edging techniques and tools, don’t hesitate to contact GreenPal’s help center for support. We’re here to ensure you have all the resources you need to provide top-notch service to your clients.