Sometimes, the excitement of landing a new lawn care job through an app can quickly turn into confusion when the details on the bid page don't quite match up with reality.
This confusion often stems from discrepancies between the street and aerial views provided in the app and the actual location of the property you need to mow.
For instance, you might encounter a situation where the app shows a large corner lot, but the actual job is several hundred yards away with significantly different yard dimensions and conditions.
Why Does This Happen?
The root of this problem often lies in how mapping services like Google Maps handle addresses, especially in areas that aren't well-defined or are outside typical residential zones. In some cases, the maps might not be updated or detailed enough to reflect the true layout of newly developed or rural areas, leading to mix-ups.
Effective Solutions
Direct Communication: When you notice a discrepancy, the best first step is to contact your new client directly. A quick call can clear up any confusion about the property's location and specifics. This direct approach not only ensures you're working on the right property but also helps to establish a good rapport with the client.
Adjusting the Deal: If the property’s size and condition differ significantly from the listing, discuss this with your client. Most clients understand and are willing to negotiate a fair adjustment to the original quote. This adjustment can be either in terms of the service price or the scope of work.
When to Walk Away: If discussions don’t lead to a reasonable agreement, it might be best to professionally withdraw from the job. GreenPal’s system allows for this, enabling the client to receive new bids, ensuring both parties can part on good terms without any hard feelings.
Conclusion and Further Assistance
Navigating address and property discrepancies can be tricky, but with the right approach, it's manageable.
Always start with open communication and be ready to adapt your strategy based on the actual job site conditions.
If you ever find yourself unsure how to handle these situations or need more advice, don’t hesitate to reach out for more personalized support through GreenPal’s help center.