Dealing with a customer whose card keeps declining can be frustrating, especially if you've already provided services expecting payment.
If you find yourself having to cancel appointments repeatedly because of non-payment, here’s a straightforward guide on how to remove such a customer from your list:
Cancel the Appointments: First, ensure all scheduled appointments with the customer are canceled. This prevents any automatic dispatch to their property.
Remove the Customer: After canceling the appointments, navigate to the customer’s profile. Scroll to the bottom of the page where you will find the option to ‘Remove Customer.’ This will completely delete them from your active client list.
Confirmation: Confirm the removal to ensure they won’t be able to book your services without re-entering their payment details or resolving the outstanding payment issues.
Communicate: Although it’s tough, communicating your policy regarding non-payment and the need for reliable transactions is crucial. Let the customer know why their service is being discontinued in a professional manner.
Need Further Assistance?
If you're unsure about the process or encounter any issues while trying to remove a customer, don't hesitate to reach out through GreenPal’s help center for more personalized support.