When you encounter a declined payment while working through GreenPal, handling the situation smoothly is important to maintain a good relationship with your clients. Here’s a straightforward guide on what to do when a client’s card declines.
Step-by-Step Process
1. Notify Your Client
The first step is to inform your client about the declined payment. Communication is key. A simple message explaining the situation can go a long way.
2. Automatic Retry
Your Stripe account will automatically try to charge the card again. This usually happens every day until the payment goes through.
3. Client Action Required
Encourage your client to check their card details in their GreenPal account. They might need to update their card information or confirm with their bank why the transaction was declined.
4. Further Attempts
If the client updates their payment information, Stripe will attempt to process the payment again immediately. If not, the system will continue trying at set intervals, usually around midnight.
What to Do Next
Stay Informed: Keep in touch with your client to ensure they are addressing the issue. Sometimes, a gentle reminder is all that’s needed.
Follow Up: If the payment issue isn’t resolved promptly, you may need to discuss how to handle future services. Ensure you have a plan for handling these situations to avoid repeated payment issues.
Need Further Assistance?
If you're unsure how to proceed or need more help with declined payments on GreenPal, don’t hesitate to reach out through the platform's help center. Our team is here to support you every step of the way.