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This Pro's Story

How many years have you been in landscaping business, and what inspired you to get started?

Several years ago, I embarked on a journey that turned my lifelong passion for nature and design into a thriving landscaping business. Looking back, it's clear that my initial inspiration—my deep appreciation for the outdoors and a passion for transforming spaces—has not only sustained me but has also allowed me to make a meaningful impact on the clients and communities I serve. As I look forward to the future, I'm excited to continue this journey, driven by the same passions that inspired me to enter the lawn care business years ago.

How does your work stand out from other lawn service companies in the area?

By emphasizing customer service, Integrity can offer more personalized and attentive care to each client's specific needs and preferences. I believe this personal touch can make clients feel valued and understood, setting our service apart from competitors who may adopt a more one-size-fits-all approach. Furthermore, commitment to customer service extends to the quality of our work. Listening to the needs of our clients while paying attention to the small details that others might overlook—like ensuring edges are perfectly trimmed, cleaning up after each visit, and being mindful of property boundaries—can significantly enhance the overall appearance of your lawn or garden. Clients value reliability and professionalism. Being punctual and maintaining a consistent service schedule, while conducting ourselves and our business in a professional manner are all aspects of good customer service. This investment in my clients helps build a long and trustworthy relationship.

What advice do you have for a customer looking to hire a provider like you?

When looking to hire a lawn care provider, finding a service that aligns with your needs, expectations, and values is important. Here's some advice to help you choose the right provider: 1. Do Your Research Start by searching for local lawn care providers and reading reviews from previous customers. Look for comments about reliability, quality of work, professionalism, and customer service. Word-of-mouth recommendations from neighbors or friends can also be invaluable. 2. Check for Licensing and Insurance Ensure the lawn care provider you choose is licensed and insured. This protects both you and them in case of any accidents or damages that might occur during their service. 3. Understand the Services Offered Different lawn care providers offer various services. Make sure the one you're considering provides all the services you need, such as mowing, edging, fertilization, weed control, aeration, or others. It’s also worth asking if they offer any additional services that could benefit your lawn. 4. Ask About Their Experience and Expertise Find out how long they've been in business and ask about their team's experience and expertise. You might also inquire about any specialties they have or types of lawns and landscapes they’re most familiar with. 5. Inquire About Their Equipment and Techniques Ask about the type of equipment they use and how often it's maintained. Well-maintained equipment is crucial for a good lawn care job. Additionally, inquire about their lawn care techniques and whether they use eco-friendly and sustainable practices, if that's important to you. 6. Request a Detailed Quote Before committing, ask for a detailed quote that outlines all the services to be provided, their frequency, and the cost. Ensure clarity on what is included in the price and what might incur additional charges. This will help avoid any surprises or misunderstandings later on. 7. Discuss Communication Preferences Good communication is key to a satisfactory service relationship. Discuss how you'll communicate (e.g., phone, email, text), how often, and under what circumstances. Knowing how to reach them with questions or concerns and how they will inform you of any changes or updates is crucial. 8. Understand the Contract If you’re entering into a contract, read it carefully before signing. Understand the terms of service, duration, cancellation policy, and what happens if either party needs to end the agreement prematurely. 9. Consider the Value, Not Just the Price While cost is an important factor, consider the value you're receiving. The cheapest option might not always provide the best service or results. Balance cost with the quality of service, professionalism, and the range of services offered. 10. Look for a Good Fit Finally, choose a provider you feel comfortable working with. Trust your instincts about their professionalism and the rapport you build during initial conversations. A good relationship with your lawn care provider is essential for long-term satisfaction. By following these steps, you can find a lawn care provider who will meet your needs and help you maintain a beautiful and healthy lawn.

What do you like most about the lawn care industry?

The greatest part of working in the lawn care industry is establishing connections and relationships with my clientele. After nearly twenty years as an ICU Nurse, I have learned to really appreciate the relationships I establish with others. Every one of us has a unique perspective all their own. I have come to learn these perspectives have taught me to be a better person, and in doing so, allows me to provide the best possible customer service experience I can.

What areas do you mainly service?

In Kansas I serve the Wichita and greater surrounding areas including Maize, Andover, Mulvane, Udall, Park City, as well as other. If you feel you may live outside our service area don't hesitate to ask. We do not charge extra to travel a reasonable distance outside our regular service areas.